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How to Contact VolunteerHub
Posted by Gabrielle Long, Last modified by Gabrielle Long on 11 April 2018 12:49 PM

Need assistance with something or just want to provide feedback? We offer several ways for you to contact us.

Questions or Problems

The fastest and most reliable way to get in touch with our entire staff is to send us a message (or email support@volunteerhub.com). We generally respond within one business hour, 8am to 5pm EST Monday - Friday. 

Use this method for:

  • Technical support
  • Questions about your site
  • Requesting information or pricing on a feature
  • Questions about your bill or subscription

Emergency Support

For emergencies ONLY, you may leave us a voicemail at (877) 482-3340 ext. 3 with your name, number, site URL and a detailed description of the issue. Once the voicemail is received, a support representative will investigate the issue and follow up with you. Keep in mind, however, that non-emergency voicemails (e.g., questions about functionality) may receive a delayed response, so please send us a message for non-emergency inquiries and issues.

Use this method for:

  • Reporting that your site is down
  • Reporting a bug that inhibits you from using basic functionality required for day-to-day operations

Providing Feedback

We offer several avenues for you to provide feedback regarding your VolunteerHub experience.

  • Functionality Ideas/Suggestions: If you have ideas or suggestions to make VolunteerHub better, please submit those to our feedback site
  • Support Experience: Any time you send a message to our support team, you will receive an email as soon as the ticket is closed with instructions to submit feedback regarding your support experience. 
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Comments (2)
Joyce Scoggins
19 July 2019 05:42 PM
Do you have a training on the volunteer hub website? I am using it with little training and could really use some.
Jennifer Udan
26 July 2019 08:38 AM
Hi Joyce,
Sure, I can point you to some great material for new administrators:

Getting Started Guide for VolunteerHub Administrators: https://support.volunteerhub.com/Knowledgebase/Article/View/227/17/getting-started-guide-for-volunteerhub-administrators

Our webinars, particularly starting with Administration for Beginners: https://www.youtube.com/playlist?list=PLbW0tC7nxIIgkW5ev7yelZikKy6R04e8Z 

(Please note, these webinars demonstrate the Classic Admin interface. Admin 2.0 is the updated, more modern interface referenced in the Getting Started Guide linked above.)

These FAQs designed for new administrators: https://support.volunteerhub.com/Knowledgebase/List/Index/32/new-administrator-faqs

If you have any questions on the use of VolunteerHub, please don't hesitate to ask us at support@volunteerhub.com to ensure you get a fast and accurate response, as we do not monitor Knowledgebase article comments as regularly.
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