Choose a Knowledgebase Category: Frequently Asked Questions > Email and Messaging
[2.0] What do the event emails look like?
Posted by , Last modified by Matthew Murphy on 12 November 2019 12:02 PM

  • Event Registration Confirmation: There are three reasons a user may receive this email:
    • Following registration, users may click a button to receive this email. 
    • Users receive this automatically if manually registered by an administrator within an event.
    • If automatically moved from waitlisted to registered.

  • Manual Waitlisted Confirmation: Users receive this email if manually added to the waitlist by an administrator

  • Cancellation Confirmation: Users receive this email if manually removed by an administrator or if the event is cancelled and an administrator opts to send.

  • Automatic Reminder: All users receive this email automatically

  • Thank-You: Users who opt-in receive this email

The subject line in each email will be as follows:

  • Event Registration Confirmation: Organization name + "Event Registration Complete"

  • Manual Waitlisted Confirmation: Organization name + "Event Registration Waitlisted"

  • Cancellation Confirmation: Organization name + "Event Registration Cancelled"

  • Automatic Reminder: Organization name + "Event Reminder" + starting date and time of the event

  • Thank-You: Organization name + "Thank you!"

Below is an example of what the registration confirmation email looks like. The confirmation email automatically includes the event name, date and time, location (with map if enabled), attendee name, a cancellation link and a calendar link.


Figure 1. Confirmation email.

Below is an example of a reminder email. The reminder email automatically includes the event name, date and time, location (with map if enabled), attendee name and a cancellation link.


Figure 2. Users may receive a reminder email a specified amount of time before their event starts.

Below is an example of a thank-you email. The thank-you  email automatically includes the event name, date and time.


Figure 3. Users will receive the thank-you email 24 hours after the event's end time if the haven't opted out of receiving them.
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Comments (4)
Katy Voldrich
18 December 2017 01:53 PM
Is my customized message shown under "Additional Information" or does it overwrite the framework above?
Jennifer Udan
04 January 2018 11:43 AM
Hi Katy,

Yes, the text of your customized message will appear under the "Additional Information" heading in these emails.

If you have further questions or issues with the automated emails, please send us a message via the link in the upper-right corner of this site to ensure you get a fast and accurate response, as we do not monitor Knowledgebase article comments regularly.
Nicole Davis
04 January 2018 11:52 AM
How can I customize the confirmation, reminder, and thank you emails to all be sent out the same way?
Jennifer Udan
12 January 2018 10:47 AM
Hi Nicole,

I'm not absolutely certain what you mean, and so if you have further questions or issues with the automated emails, please send us a message via the link in the upper-right corner of this site to ensure you get a fast and accurate response, as we do not monitor Knowledgebase article comments regularly.

But these automated emails are found on each Event. So that is where you would enter the text of the emails and specify when the Reminder emails should be sent. If you want the text of these emails to be the same for all events, you'd copy whatever you've entered into one event and paste it into the next when you create it.
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