Choose a Knowledgebase Category: Classic Admin Articles > Getting Started with VolunteerHub
01. Accessing Your 'Hub' for the First Time
Posted by Gabrielle Long, Last modified by Jennifer Udan on 29 September 2017 10:18 AM

In this first tutorial, we will go over how to access your main VolunteerHub site as an administrator. For the purposes of demonstration, we will use a fictional organization called “Cycling for Health.”

Step 1.

Open a web browser and enter the web address of your Hub as provided by VolunteerHub (e.g., ""). If you are new to VolunteerHub and do not yet have the link to your site, that link will be provided in your first implementation session.

You should see the Events page of the Volunteer View, the central and most frequently used page of your Hub. The Events page is simplistic by design. Our experience has shown that volunteers feel more comfortable when presented with a simple interface that offers a gentle learning curve.

Step 2.

To sign in as the administrative user, click on the Sign In link in the upper-right corner of the site, just above the main navigation links.

Step 3.

In the Username and Password fields on the right side of the screen, enter your username and password. Then, click the Sign In button. If you wish to be an administrator of the site but are not the person who purchased the site, please have the current administrator create an account for you. If the administrator is no longer with your organization, please send us a message to request access.

For security reasons, VolunteerHub normally signs you out after 20 minutes of inactivity. You can bypass this automatic feature by checking the “Keep me logged in” box during sign-in. You can always sign-out manually by clicking the “Sign Out” link on any page.

Step 4.

After successfully signing in, you’ll be returned to the Events page, now with the Admin link in the upper-right. Click that link to enter the administrative interface (Figure 1). 

Figure 1. The administrative interface has 6 options in the main navigation bar.

Directly below the Search field is the Navigation Bar, which contains six options: 

  • Events: View and edit event-specific information.
  • People: View and edit user-specific information.
  • Reports: Run one of a variety of out-of-the-box reports.
  • Setup: Edit site-wide settings and access additional features.
  • Volunteer View: Preview your site's schedule and account options as a volunteer.
  • Help: Access VolunteerHub's Support Site (which is where you are now!). 

Support: If you ever need assistance with your site, click the "Help!" link in the top navigation bar to access our Support Site. Here, you can view Knowledgebase articles, Send a Message to our Support Team, read up on updates and tips in the News section, view or sign up for free webinars and post in our administrator forums. Support messages are the fastest and most reliable way to get in touch with our support staff regarding any questions or issues you have with your site, and we generally respond within one business hour.

Now that you are signed in, you may begin working in your site.  


(Continue to Part 2: Customizing Your VolunteerHub Site)

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