News Posts
New Support Options Available!
Posted by Gabrielle Long on 30 July 2016 11:44 AM

In an effort to make it easier for you to connect with fellow VolunteerHub administrators and our Support Staff, we have added new options for you to get your questions answered!

New Administrator Community Forum

Our support site now includes a special community for VolunteerHub administrators to connect with each other and our staff to ask for advice on managing your volunteer program, VolunteerHub site design and management, etc. Please feel free to use this forum service
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Frequently Asked Billing Questions
Posted by Gabrielle Long on 04 August 2015 06:40 PM

We recently added several billing FAQs to our Knowledgebase. Click on each of the articles below for answers to your most frequently asked billing questions, or visit the Billing section of our FAQs page to view all billing-related articles.

How to Contact the VolunteerHub Team
Posted by Gabrielle Long on 21 July 2015 08:18 PM

Whether you’re brand new to VolunteerHub or a veteran user, it’s important to us that you always know how to get in touch with us if you have questions or concerns about your VolunteerHub site or features.

Need Help with Something?

To make it easier for you to contact us going forward, we recently made an update to our support site. You will now be able to send a message to contact either our Support team or
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5 Ways to Promote Your Events While Boosting Participation and Retention
Posted by Gabrielle Long on 09 June 2015 10:05 PM

Are you looking for new ways to get the word out and promote events to volunteers? Want to boost event participation and retain volunteers longer at the same time? It all comes down to communication – to get and retain active volunteers, you must promote your events and engage your volunteers regularly.

VolunteerHub provides several tools to help you promote your events to both existing and potential volunteers. This article provides instructions on effectively using each of
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VolunteerHub March 2015 Release Notes & Survey Follow-Up
Posted by Gabrielle Long on 24 March 2015 12:36 PM

This update includes notes from our most recent release as well as answers to many of the questions and issues mentioned in responses to our recent Customer Satisfaction Survey.

March 2015 Release Notes

Several updates to existing functionality have been added in VolunteerHub. Each update contained in this release is listed below.

Enhanced Embedded Schedule

The embedded schedule can now be changed to show events for a specific Landing Page as well as pick up
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Viewing the Status of Your Support Tickets
Posted by Gabrielle Long on 10 March 2015 02:28 PM

Did you know you could view the status of your support tickets in our Support Site at any time?

When you send a message to support, the system automatically creates a user account for you (even if you sent an email to You can log into that account to view the status of your current tickets as well as review past tickets.

If you have ever submitted a message to our support team but never got a
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