The VolunteerHub OnSite App allows administrators to check in volunteers and record hours more quickly. The OnSite App is touch-screen compatible for all mobile devices, such as smartphones and tablets, and comes with the Kiosk App.

The OnSite App is a companion interface separate from the main VolunteerHub site. The app is accessible through a URL address similar to your VolunteerHub site's regular URL (e.g.,, but with the extension "onsite" at the end (e.g.,

The OnSite App is an optional application and is included at no additional charge in some VolunteerHub plans. If your organization does not yet have it, contact for more information on how your organization can get started using the OnSite App. Please note also that "app" stands for "application," and in this case refers to functionality accessed within your VolunteerHub site. There is no "phone app" to download in order to access this feature.

This article covers each of the following topics:

Navigating the OnSite App

To get to the OnSite App, navigate to the OnSite page from the Main Menu.

The OnSite App requires no download or installation - it is simply an extension of your VolunteerHub site and can be accessed from any device while logged in as an administrator.

There are five tabs in the OnSite App, each of which allows you to access different sets of information. The captions for Figures 1-5 below provide a basic description of each tab in the OnSite App.

Figure 1. The Users tab allows you to view volunteers registered for the current day’s event(s).

Figure 2. The User Groups tab provides a list of user groups associated with users registered for the current day’s event(s).

Figure 3. The Events tab displays a list of events for the current day and a status bar for each tallying users checked in/out and registered.

Figure 4. The Event Groups tab displays a list of event groups to which the current day’s events belong.

Figure 5. The Setup tab allows you to configure which events display on the OnSite App as well as the nametag printer in use.

Checking Volunteers In and out for Events

Step 1.

To check in a volunteer for the current event, navigate to the Users tab and click on the name of the volunteer you would like to check in (Figure 6). This page lists all volunteers who are registered for an event occurring today only.

If your list of registered users is very long, you may also search for the user by typing his or her first or last name into the search bar in the top-right corner of the screen. From the results, click on the user’s name to access the next page and follow the steps as you would normally to check in users.

Figure 6. The User page allows you to check in or register users for current-day event(s).

Step 2.

Click on the check in button to check the user into the current event.

Alternately, you may click on the check in all button to check in the users for all current-day events to which he or she is registered.

Step 3.

Click on the OK button in the confirmation dialog box to complete the check-in for the selected user. The user’s check-in time will appear below the event name (Figure 7). The user can then be checked out at the end of the shift by clicking on the check out button at the bottom of the page.

Figure 7. The volunteer’s check-in time appears once he or she is checked into the event.

Note that the automatic check-out option rounds hours to two decimal places.

Step 4:

If necessary, you can manually adjust the number of hours granted for the shift by clicking on the name of the event on the page (Figure 8). This is useful if the volunteer is late or must leave early.

Figure 8. Manually adjust the number of volunteer hours granted for an event.

Enter the adjusted hours as needed and click on the save button when finished. Hours entered may contain up to two digits after the decimal (e.g., “1.25”). You may also click on the undo check in button to undo the user’s check-in, removing any hours for the event.

Checking in Multiple Users at Once

You may also check in several volunteers at once if they are registered for the current day’s event(s). To do this, click on the name of the event under the events tab.Next, click on the check in all button to check in all of the volunteers registered for the event (Figure 9). At the end of the shift, click on the check out all button to check out all users currently checked in.

Figure 9. Check in several volunteers at once or one by one.

Alternately, to check in individual volunteers for the event as they arrive, click on the check in button beside the volunteer’s name. This will save you time if you have only one event scheduled for the day.

Registering Users for an Event

If a volunteer shows up to an event without having previously registered for it, you can register the user for the event as well as check him or her in using the OnSite App.

Step 1.

To register a user for an event, navigate to the Event page by clicking on the Events tab and clicking on the name of the event for which you would like to register the user.

Step 2.

Click on the add user button shown at the bottom of the screen in Figure 10 above.

Step 3.

If the volunteer has a user account in your VolunteerHub site, begin typing in the first name of the user in the User field. The user’s name and username will appear below the field; click on the user’s name and click on the register user button to register the volunteer for the event.