Customer Support

Getting Started 12

• Getting Started Guide for VolunteerHub Administrators
• 01. Accessing Your 'Hub' for the First Time
• 02. Customizing Your VolunteerHub Site
• 03. Creating Your Event Structure
• 04. Creating and Managing User Groups

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Apps & Features 14

• Advanced Permissions
• Advanced Waivers
• Configurable Forms
• Data Import/Export
• Group Manager

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Integrations 9

• Raiser's Edge Integration
• People Facts: Background Screening Integration
• Label Printer Integration
• eTapestry Integration
• Salesforce Integration

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Events and Event Groups 30

• How do I delete an event?
• A Quick Guide to Recurrence Templates
• Is it safe to delete a recurrence template?
• Can I change the starting and ending times for all instances of a recurrence template?
• How do I delete multiple instances of a recurring event?

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Site Customization 17

• How do I create a question to opt in to text messages?
• How do I create an "I accept" question for a legal document?
• How do I change the default event view when a user first logs into their VolunteerHub site?
• How do I add a "Notes" section to a user's profile?
• How do I edit the volunteer application (i.e., User Form)?

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Reporting 9

• How do I export a roster of volunteers?
• How do I run a report for one user's hours during a specific date range?
• How can I get the answer to a User Form question to appear in reports?
• How do I run a report for total unique users that volunteered for a specific program or time period?
• How do I report on volunteer hours for a specific time range or activity?

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Billing 9

• How do I review and/or print a history of invoices and payments?
• What are my payment options for my VolunteerHub site?
• Where do I send check payments?
• Why am I receiving automated billing emails?
• How do I update my organization's billing contact information?

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Sign-In and Passwords 4

• Can I prevent my session from timing out?
• How do I reset a password for a volunteer?
• How Can I Troubleshoot Sign In Issues?
• What are the various ways a user can create an account or sign-in?

Email and Messaging 13

• How do I print labels or envelopes (mail-merge) to send to our volunteers?
• How do I send an email to all users registered for an event?
• What do the system emails look like?
• Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
• Do I need SMS opt-in question in my User Form?

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Users and User Groups 31

• Can you suggest some wording to invite my users to VolunteerHub?
• How do I add a user with some but not all administrative access?
• Why aren't my join codes working?
• Is it possible to modify users in bulk?
• How do I prompt users to accept a waiver each year?

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Event Registration & Check-In 16

• Why do users receive a "No birthday specified" error when signing up for an event?
• Why can't my users see the Sign Up button for an event?
• Can I prevent users from signing up for events that take place at the same time?
• Why can't I print nametags?
• Can I track no-shows in VolunteerHub?

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New Administrator FAQs 10

• How do I update the contact information in our site?
• Oops... Are you using Internet Explorer?
• Glossary of Terms
• How to Contact VolunteerHub
• New Administrator FAQ

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API 4

• Introduction to the VolunteerHub API
• Object Model
• Endpoints
• Example Queries

Volunteer's Guides 6

• Accessing and Using VolunteerHub for Volunteers
• Using Kiosk for Volunteers
• Using QR Codes for Volunteers
• Using the Volunteer Check-In Code for Volunteers
• Self-Reporting Hours

See all 6 articles