Customer Support

Getting Started 11

• Getting Started Guide for VolunteerHub Administrators
• 01. Accessing Your 'Hub' for the First Time
• 02. Customizing Your VolunteerHub Site
• 03. Creating Your Event Structure
• 04. Creating and Managing User Groups

See all 11 articles

Additional Apps & Features 19

• Advanced Permissions
• Advanced Waivers App
• Altru Integration
• Data Import/Export App
• eTapestry Integration

See all 19 articles

Events and Event Groups 17

• How do I delete an event?
• Is it safe to delete a recurrence master?
• Can I change the starting and ending times for all instances of a recurrence master?
• How do I hide the "Sign Up" button for an event?
• How do I send myself or someone else confirmation and cancellation emails for signups?

See all 17 articles

Site Customization 9

• How do I create a question to opt in to text messages?
• How do I create an "I accept" question for a legal document?
• How do I change the default event view when a user first logs into their VolunteerHub site?
• How do I add a "Notes" section to a user's profile?
• How do I edit the volunteer application (i.e., User Form)?

See all 9 articles

Reporting 6

• How do I export a roster of volunteers?
• How do I run a report for one user's hours during a specific date range?
• How can I get the answer to a User Form question to appear in reports?
• How do I run a report for total unique users that volunteered for a specific program or time period?
• How do I report on volunteer hours for a specific time range or activity?

See all 6 articles

Billing 7

• How do I review and/or print a history of invoices and payments?
• Can I set up automatic payments for my VolunteerHub site?
• Where do I send check payments?
• Why am I receiving automated billing emails?
• How do I update my organization's billing contact information?

See all 7 articles

Log-In and Passwords 2

• Can I prevent my session from timing out?
• How do I reset a password for a volunteer?

Email and Messaging 12

• How do I print labels or envelopes (mail-merge) to send to our volunteers?
• How do I send an email to all users registered for an event?
• What do the event emails look like?
• Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
• Do I need the Email and SMS opt-in questions in my User Form?

See all 12 articles

Users and User Groups 22

• Can you suggest some wording to invite my users to VolunteerHub?
• How do I add a user with some but not all administrative access?
• Why aren't my join codes working?
• Is it possible to assign users in bulk to user groups?
• How do I prompt users to accept a waiver each year?

See all 22 articles

Event Registration & Check-In 14

• Why do users receive a "No birthday specified" error when signing up for an event?
• Why can't my users see the Sign Up button for an event?
• Can I prevent users from signing up for events that take place at the same time?
• Why can't I print nametags?
• Can I track no-shows in VolunteerHub?

See all 14 articles

New Administrator FAQs 5

• How do I update the contact information in our site?
• Oops... Are you using Internet Explorer?
• Glossary of Terms
• How to Contact VolunteerHub
• New Administrator FAQ

API 4

• Introduction to the VolunteerHub API
• Endpoints
• Example Queries
• Object Model

Volunteer's Guides 2

• Accessing and Using VolunteerHub for Volunteers
• Using Kiosk for Volunteers