Need assistance with something or just want to provide feedback? We offer several ways for you to contact us.
Questions or Problems
The fastest and most reliable way to get in touch with our entire staff is to send us a message (or email [email protected]). We generally respond within one business hour, 8am to 5pm EST Monday - Friday.
Use this method for:
- Technical support
- Questions about your site
- Requesting information or pricing on a feature
- Questions about your bill or subscription
Emergency Support
For emergencies ONLY, you may leave us a voicemail at (877) 482-3340 ext. 3 with your name, number, site URL and a detailed description of the issue. Once the voicemail is received, a support representative will investigate the issue and follow up with you. Keep in mind, however, that non-emergency voicemails (e.g., questions about functionality) may receive a delayed response, so please send us a message for non-emergency inquiries and issues.
Use this method for:
- Reporting that your site is down
- Reporting a bug that inhibits you from using basic functionality required for day-to-day operations
Providing Feedback
We offer several avenues for you to provide feedback regarding your VolunteerHub experience.
- Functionality Ideas/Suggestions: If you have ideas or suggestions to make VolunteerHub better, please submit those to our feedback site. (Must be logged in to your Support site account to submit.)
- Support Experience: Any time you send a message to our support team, you will receive an email as soon as the ticket is closed with instructions to submit feedback regarding your support experience.