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Frequently Asked Questions (FAQ)
Events and Event Groups
30
How do I delete an event?
A Quick Guide to Recurrence Templates
Is it safe to delete a recurrence template?
Can I change the starting and ending times for all instances of a recurrence template?
How do I delete multiple instances of a recurring event?
See all 30 articles
Site Customization
17
How do I create a question to opt in to text messages?
How do I create an "I accept" question for a legal document?
How do I change the default event view when a user first logs into their VolunteerHub site?
How do I add a "Notes" section to a user's profile?
How do I edit the volunteer application (i.e., User Form)?
See all 17 articles
Reporting
10
How do I export a roster of volunteers?
How do I run a report for one user's hours during a specific date range?
How can I get the answer to a User Form question to appear in reports?
How do I run a report for total unique users that volunteered for a specific program or time period?
How do I report on volunteer hours for a specific time range or activity?
See all 10 articles
Billing
9
How do I review and/or print a history of invoices and payments?
What are my payment options for my VolunteerHub site?
Where do I send check payments?
Why am I receiving automated billing emails?
How do I update my organization's billing contact information?
See all 9 articles
Sign-In and Passwords
4
Can I prevent my session from timing out?
How do I reset a password for a volunteer?
How Can I Troubleshoot Sign In Issues?
What are the various ways a user can create an account or sign-in?
Email and Messaging
13
How do I print labels or envelopes (mail-merge) to send to our volunteers?
How do I send an email to all users registered for an event?
What do the system emails look like?
Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
Do I need SMS opt-in question in my User Form?
See all 13 articles
Users and User Groups
31
Can you suggest some wording to invite my users to VolunteerHub?
How do I add a user with some but not all administrative access?
Why aren't my join codes working?
Is it possible to modify users in bulk?
How do I prompt users to accept a waiver each year?
See all 31 articles
Event Registration & Check-In
16
Why do users receive a "No birthday specified" error when signing up for an event?
Why can't my users see the Sign Up button for an event?
Can I prevent users from signing up for events that take place at the same time?
Why can't I print nametags?
Can I track no-shows in VolunteerHub?
See all 16 articles
New Administrator FAQs
10
How do I update the contact information in our site?
Oops... Are you using Internet Explorer?
Glossary of Terms
How to Contact VolunteerHub
New Administrator FAQ
See all 10 articles
Help Desk Software
by Freshdesk