Customer Support

Events and Event Groups 27

• How do I delete an event?
• A Quick Guide to Recurrence Templates
• Is it safe to delete a recurrence template?
• Can I change the starting and ending times for all instances of a recurrence template?
• How do I delete multiple instances of a recurring event?

See all 27 articles

Site Customization 17

• How do I create a question to opt in to text messages?
• How do I create an "I accept" question for a legal document?
• How do I change the default event view when a user first logs into their VolunteerHub site?
• How do I add a "Notes" section to a user's profile?
• How do I edit the volunteer application (i.e., User Form)?

See all 17 articles

Reporting 7

• How do I export a roster of volunteers?
• How do I run a report for one user's hours during a specific date range?
• How can I get the answer to a User Form question to appear in reports?
• How do I run a report for total unique users that volunteered for a specific program or time period?
• How do I report on volunteer hours for a specific time range or activity?

See all 7 articles

Billing 9

• How do I review and/or print a history of invoices and payments?
• What are my payment options for my VolunteerHub site?
• Where do I send check payments?
• Why am I receiving automated billing emails?
• How do I update my organization's billing contact information?

See all 9 articles

Log-In and Passwords 3

• Can I prevent my session from timing out?
• How do I reset a password for a volunteer?
• How Can I Troubleshoot Log-In Issues?

Email and Messaging 13

• How do I print labels or envelopes (mail-merge) to send to our volunteers?
• How do I send an email to all users registered for an event?
• What do the system emails look like?
• Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
• Do I need SMS opt-in question in my User Form?

See all 13 articles

Users and User Groups 30

• Can you suggest some wording to invite my users to VolunteerHub?
• How do I add a user with some but not all administrative access?
• Why aren't my join codes working?
• Is it possible to assign users in bulk to user groups?
• How do I prompt users to accept a waiver each year?

See all 30 articles

Event Registration & Check-In 15

• Why do users receive a "No birthday specified" error when signing up for an event?
• Why can't my users see the Sign Up button for an event?
• Can I prevent users from signing up for events that take place at the same time?
• Why can't I print nametags?
• Can I track no-shows in VolunteerHub?

See all 15 articles

New Administrator FAQs 9

• How do I update the contact information in our site?
• Oops... Are you using Internet Explorer?
• Glossary of Terms
• How to Contact VolunteerHub
• New Administrator FAQ

See all 9 articles