The VolunteerHub mobile app is a volunteer-facing app available in both the Apple AppStore and Android Play Store.

The app allows volunteers to view today's schedule and check in and out of events.

Checking into events via the app requires the Kiosk Module and the enabling of the Volunteer Check-In Code.



TABLE OF CONTENTS


Signing In


Once opened, the app prompts to Sign In.

 Signing into the app mirrors the browser experience, allowing for use of username, email, or social media sign in methods.

 


If the volunteer utilizes the same credentials across multiple organizations, they are prompted to choose which organization they are volunteering with that day.  If logging in with an email address shared with other family members, they are then asked to select the specific account.



Viewing Today's Schedule

Once logged in the volunteer sees any events they are registered for that day.


Checking Into Events

Volunteers can utilize the app to check in to events with organizations that have the Kiosk Module and have enabled the Volunteer Check-In Code.

Volunteers are prompted to enter today's check-in code.

If the site is set to grant hours upon check in, then the volunteer is checked in and has their hours.  If the site is set to grant hours upon check out, the volunteer is now presented the action to check out.


Once completed, the volunteer is thanked for attending.


Changing the Event Image

The image displayed within the app as the event image can be changed by navigating to:

Settings > Defaults and uploading an 'Event Image'

This image is used for all events within the app.


Volunteer Unable to Check In


For a volunteer to be able to check into an event from the app, they must have already satisfied the following items:

  • No missing user form questions
  • All required waivers must already be signed
  • Event Registration Question answered (if one is set for the event)

Should any of the above be pending for a volunteer, they receive an error that they can not check in and must find an administrator.


Frequently Asked Questions

  1. Does the app allow administrator access?

    No, the app is only volunteer facing. For administrative tasks you must access the site.

  2. Can I still use the website on my phone without the app?

    Yes, VolunteerHub continues to support the site as a Progressive Web App (PWA), which scales to mobile devices both on the Volunteer View as well as Admin View.
  3. When would we use the mobile app vs the web (PWA)?

    The app is for events on the current day that the volunteer has already registered for and allows checking in.  The web (PWA) allows the full functionality of VolunteerHub.