VolunteerHub offers a number of billing options. To view payment options available for your site, select your user name from the upper-right corner of the Admin View and select "Billing" from the menu that appears. The Billing page allows you to view basic payment account information, set up your preferred payment method, view past payments, and purchase SMS text credits.

Note that only Superusers and administrative users with access to Billing will be able to access this screen.


TABLE OF CONTENTS


Autopay

Credit Card

New VolunteerHub Clients: This payment method is available only after all onboarding/training sessions have been completed.

Step 1.

Navigate to the Payment Methods tab and click the Add New Payment Method button.

You can remove existing credit cards from this page by clicking the ellipsis (...) button to the right of an existing card and selecting "Remove Payment Method" from the menu that appears.

Step 2.

In the window that appears, enter the card details such as the credit card number and expiration date. When finished, click the Save button.

Step 3.

Navigate to the Subscription tab and select the card you just entered from the Method of Payment drop-down menu, then click Update Payment Details.


Step 4.

That's it! No pop-up or additional clicks required. Once this is done, you can expect a receipt emailed to your billing contact and payment applied the same day.

Bank Account (ACH)

New VolunteerHub Clients: This payment method is available only after all onboarding/training sessions have been completed.

Option One: Linking via Credentials

Step 1.

Navigate to the Payment Methods tab and click the Add New Payment Method button.

You can remove existing bank accounts from this page by clicking the ellipsis (...) button to the right of an existing account and selecting "Remove Payment Method" from the menu that appears.

Step 2.

In the window, select US bank account, then click the corresponding bank.  If your bank is not pictured, search the name of the bank in the Bank account search box.

Step 3.

Click Agree on the first window and Continue on the second to launch the sign in page for your bank.

Step 4.

Enter the sign in information for your bank, then click Submit.


You will receive a message that the link was successful.


Step 5.

Navigate to the Subscription tab and select the account you just entered from the Method of Payment drop-down menu, then click Update Payment Details.

Step 6.

That's it! No pop-up or additional clicks required. Once this is done, you can expect a receipt emailed to your billing contact and payment applied the same day.


Option Two: Manual Entry


If you do not want to connect your bank via sign in information, you may enter the information manually by choosing 'Enter bank details manually instead' in the Add Payment Method window.  


This method takes several business days to appear on the Subscription page while the account is verified and involves more steps than option one.

Step 1.

Click Enter bank details manually instead.


Step 2.

Enter the account information then click Continue.

Step 3.

A micro-deposit needs to be added to your account to ensure the information was properly entered.  Click Continue to proceed.

Once added your account appears.  It will be 1-2 business days until the micro-deposit appears in the account.

Step 4.

Enter name and email and click SAVE.  You are now waiting on an email from Stripe (the payment processor) with instructions for completing the connection


Step 5.

Once you receive the email, follow the instructions to verify the account.

If successful, this message appears:

Step 6.

You may now return to your VolunteerHub site and navigate to the Subscription tab and select the account you just entered from the Method of Payment drop-down menu, then click Update Payment Details.

 

Step 7.

That's it! No pop-up or additional clicks required. Once this is done, you can expect a receipt emailed to your billing contact and payment applied the same day.

Paying Manually 

Check or Credit Card

Navigate to the Subscription tab, select "Pay Manually" from the Method of Payment drop-down menu, and click Update Payment Details.

When this option is selected, you can:

  • Submit a ticket, or Call or email the Billing Department via the contact information listed just below the Method of Payment field to make a one-time credit card payment
    • Pro tip: To make a one-time credit card payment online, follow steps to Pay Automatically via Credit Card, and then simply return the “Method of Payment” drop down to “Pay Manually” once successful payment shows in “History” tab (within 4-8 hours).  
      • NOTE:  If you do not return payment method to “Pay Manually”, your chosen payment method will be charged at each renewal
      • NOTE:  One-time credit card payment online process above triggers payment on all invoices with an outstanding balance at that time
    • Mail a check to the Payment Address listed just below the Billing Department. 

 

Below is our payment address (check) and phone number (credit card) if you are unable to access your site for any reason when attempting to pay your bill:


Billing Address (for Mailed Check Payments)

Carr Engineering, Inc

L-3614

Columbus, OH 43260


UPS/FedEx Overnight Address

Carr Engineering

L-3614 GW2W10

7 Easton Oval

Columbus, OH  43219


Billing Department (for Credit Card Payments) 

Email: billing@volunteerhub.com 

Phone: 877-482-3340, ext. 2


Bank Account (ACH)

Option One: Direct Bank to Bank

This payment method allows you to initiate ACH payment outside of our processor, pushing funds directly from your bank to ours.

 

Step 1.

Navigate to the History tab and click on your current invoice (return here after renewal date if current term’s invoice is not listed).

 

Step 2.

Your current invoice will be displayed – click the blue hyperlink for “Pay via ACH/Wire” to obtain instructions for sending required remittance notification and info needed to set up ACH/Wire payment with your financial institution.  

NOTE:  Remittance notification ensures funds are applied to the appropriate account.

Option Two: Via Credentials

Step 1.

Navigate to the Payment Methods tab and click the Add New Payment Method button.

You can remove existing bank accounts from this page by clicking the ellipsis (...) button to the right of an existing account and selecting "Remove Payment Method" from the menu that appears.

Step 2.

In the window, select US bank account, then click the corresponding bank.  If your bank is not pictured, search the name of the bank in the Bank account search box.

Step 3.

Click Agree on the first window and Continue on the second to launch the sign in page for your bank.

Step 4.

Enter the sign in information for your bank, then click Submit.


You will receive a message that the link was successful.


Step 5.

Navigate to the Subscription tab and select the account you just entered from the Method of Payment drop-down menu, then click Update Payment Details.

Step 6.

Once this is done, you can expect a receipt emailed to your billing contact and payment applied the same day.  After receiving this email (or the following business day), navigate back to the Subscription tab and select “Pay Manually” from the Method of Payment drop-down menu, then click Update Payment Details.


Option Three: Manual Entry

Step 1.

Click Enter bank details manually instead.


Step 2.

Enter the account information then click Continue.

Step 3.

A micro-deposit needs to be added to your account to ensure the information was properly entered.  Click Continue to proceed.

Once added your account appears.  It will be 1-2 business days until the micro-deposit appears in the account.

Step 4.

Enter name and email and click SAVE.  You are now waiting on an email from Stripe (the payment processor) with instructions for completing the connection


Step 5.

Once you receive the email, follow the instructions to verify the account.

If successful, this message appears:

Step 6.

You may now return to your VolunteerHub site and navigate to the Subscription tab and select the account you just entered from the Method of Payment drop-down menu, then click Update Payment Details.

 

Step 7.

Once this is done, you can expect a receipt emailed to your billing contact and payment applied the same day.  After receiving this email (or the following business day), navigate back to the Subscription tab and select “Pay Manually” from the Method of Payment drop-down menu, then click Update Payment Details.