VolunteerHub offers a number of billing options. To view payment options available for your site, select your user name from the upper-right corner of the Admin View and select "Billing" from the menu that appears. The Billing page allows you to view basic payment account information, set up your preferred payment method, view past payments, and purchase SMS text credits.

Note that only Superusers and administrative users with access to Billing will be able to access this screen.



Paying Automatically via Credit Card

New VolunteerHub Clients: This payment method is available only after all onboarding/training sessions have been completed.

Step 1.

Navigate to the Payment Methods tab and click the Add New Credit Card button.

You can remove existing credit cards from this page by clicking the ellipsis (...) button to the right of an existing card and selecting "Remove Payment Method" from the menu that appears. 

Step 2.

In the window that appears, enter the Cardholder's Name as well as other card details such as the credit card number and expiration date. When finished, click the Save button.

Step 3.

Navigate to the Subscription tab and select the card you just entered from the Method of Payment drop-down menu, then click Update Payment Details.



Paying Automatically with Bank Account (ACH)

New VolunteerHub Clients: This payment method is available only after all onboarding/training sessions have been completed.

Step 1.

Navigate to the Subscription tab and select "Direct debit my bank account automatically (ACH)" from the Method of Payment drop-down menu. A number of fields will then appear on the screen.


Step 2. 

Enter your bank account information and identification information, then click Update Payment Details.


Paying Manually via Check or Credit Card

Navigate to the Subscription tab, select "Pay Manually" from the Method of Payment drop-down menu, and click Update Payment Details.

When this option is selected, you can submit a ticket, call or email the Billing Department via the contact information listed just below the Method of Payment field to make a credit card payment, or you can mail a check to the Payment Address listed just below the Billing Department. Below is our payment address (check) and phone number (credit card) if you are unable to access your site for any reason when attempting to pay your bill:


Billing Address (for Mailed Check Payments)

Carr Engineering, Inc

L-3614

Columbus, OH 43260


Billing Department (for Credit Card Payments) 

877-482-3340, ext. 2