Adding a New Administrator

To grant administrative permissions to a user, add the user to the "Superusers" (administrators) user group. Follow the steps below to add an administrator in your site.

  1. If the user account hasn’t been created, create it first. Otherwise, search for the user by clicking the magnifying glass in the upper right and typing their name.
  2. From the list of results, click on the name of the user you'd like to grant access to.
  3. The user’s User Summary page will appear. Click Edit in the upper right.
  4. The Edit User panel will become active.
  5. From the User Group Memberships area at the top, select 'Superusers' from the drop-down or by typing it in the search.
  6. Click the Save button.

There is no limit to how many administrators a site can have.  There is a limit to how many active users a site can have.  So long as administrators are not registering for events, they are not counted as active users.

Removing an Existing Administrator

If you need to remove a user's administrative access in your site, you will need to remove them from the "Superusers" (administrator) user group. Follow the steps below to remove an administrator's access.

  1. Search for the user by clicking the magnifying glass in the upper right and typing their name. From the list of results, click on the name of the user you'd like to remove access for.
  2. Click on Edit.
  3. From the User Group Memberships area at the top, click the X next to the 'Superusers' group.
  4. Click the Save button.

 This process will remove administrative access for that user, essentially giving them the same access as a volunteer.

Never simply delete the user, as this would essentially remove all history of that user's existence (e.g., event registrations, activity logs, accepted waivers, hours, etc.), which will have a negative impact on your reporting and data management and will also block the user from being able to volunteer with you without creating a new account.