Adding Hyperlinks/HTML

Emails created in VolunteerHub do allow custom HTML, including basic text formatting and hyperlinks. Just use the toolbar provided at the top of the email text field to format the body of your email and include any desired hyperlinks.

If you'd like to link to a specific document you've stored in Uploads , copy the URL Uploads provided for that document and add that link to your email.


Why VolunteerHub Does Not Allow Email Attachments?

VolunteerHub follows industry best practices by not allowing attachments in system-generated emails. This decision is based on ensuring email deliverability, security, and efficiency while maximizing engagement with volunteers.

Attachments Increase the Risk of Emails Being Blocked or Marked as SPAM

  • Major email providers (Gmail, Outlook, Yahoo, etc.) heavily scrutinize emails with attachments, as they are commonly used for phishing, malware, and viruses.
  • SPAM filters are more likely to block or send emails with attachments to junk folders, significantly lowering the email's deliverability score (which determines how likely an email is to reach the inbox).
  • Many corporate email servers automatically reject emails with attachments as a security measure.

Attachments Can Cause Issues for Recipients

  • Many users have limited mailbox storage, and repeated attachments can clog up inboxes, causing storage limits to be exceeded.
  • If a recipient has already received the file (e.g., for a previous event), resending it wastes inbox space unnecessarily.

No Way to Track Engagement or Make Updates

  • When sending a file as an attachment, there is no way to track how many people actually open it or engage with the content.
  • If information in the file needs to be updated, it cannot be modified after being sent, which could lead to outdated or incorrect information circulating.

Best Practice: Use Links Instead of Attachments

To ensure high email deliverability and engagement, VolunteerHub recommends including a link to the document rather than attaching it. This could be a link to:

  • A Google Drive, Dropbox, or OneDrive file
  • A page on your organization’s website
  • A document hosted within VolunteerHub's Uploads page


By using links instead of attachments, you can:

  • Improve email deliverability, reducing the risk of being marked as SPAM
  • Ensure recipients always access the latest version of the document
  • Track engagement metrics, such as how many people clicked the link


This approach aligns with email security best practices while ensuring that important information reaches your volunteers effectively.