Emails created in VolunteerHub do allow custom HTML, including basic text formatting and hyperlinks. Just use the toolbar provided at the top of the email text field to format the body of your email and include any desired hyperlinks.
If you'd like to link to a specific document you've stored in the Uploads app, copy the URL the Uploads app provided for that document and add that link to your email.
Emails generated in VolunteerHub do not allow the attachment of files. This is for several reasons:
- SPAM filters are much more likely to block email with attachments because many viruses/phishing/malware come in as email attachments.
- Some corporate email servers are set to block anything with an attachment.
- People don't like email with attachments because it clogs up their mailboxes and causes them to exceed their quota.
- If someone received the attachment before (e.g., for a previous event), sending it to them again would unnecessarily take up more space in the recipient's inbox.
- You cannot track how many people actually opened the attachment.
- You cannot modify the attached file once it is sent.
The above also applies to image files, as images are converted to attachments when sent in the body of any email. In addition, Microsoft Outlook and other email clients will not display images automatically in emails - the user will be prompted to download the images manually first.
However, instead of attaching files directly to your emails, you can link to the file in your email. To do so, upload your file to the web using your own web server, a file-sharing site like OneDrive, Google Drive or Dropbox, or VolunteerHub's File Uploads app. Then, copy and paste a link to the file into the email body. Almost all email clients automatically detect links in the body of the email and convert them to clickable hyperlinks. Following these steps avoids the problems mentioned above and ensures your users receive your emails and files.