Molly: We create hot, fresh, restaurant-style, quality meals in times of greatest need. Our main mission is feeding people.
Molly: I have been with Mercy Chefs for a little over 3 years and when I came to the organization I created its volunteer program, alongside our communications department. My day-to-day life as a volunteer coordinator is comprised of two-parts. There is an office side and then a deployment side. When I am in the office, I am focused on administration; so I am making sure that we are ready for disaster season. We are a disaster relieve nonprofit so on the volunteer side I am preparing and planning. When I am on a disaster site, I am managing volunteers which could be anywhere from 10 volunteers to 200 or more volunteers, depending on the disaster.
Molly: Since inception, we have served over 25 million meals to people all over the world.
Molly: Every year, we are growing at Mercy Chefs. With serving so many meals, comes the need for a lot of hands. In 2022, we utilized 6000 volunteers serving over 18000 hours.
Molly: We used Google spreadsheets and excel to manage volunteers before VolunteerHub. You know, I always thought I was proficient in excel spreadsheets, until I had to use spreadsheets for all of the locations we were supporting with volunteers. It was a tedious process that required a lot of work and time to input all of our volunteer data. Before VolunteerHub, I spent 7-10 hours per week entering data, manually. The old process could not have supported our growth.
Molly: First and foremost, a streamlined and automated way to track hours. We wanted volunteers to be able to just hit a button when they started their shift and hit a button when their shift was over. Second, we wanted a user-friendly platform that was attractive, aligned with our branding, and easy-to-use. Finally, we wanted a solution that could support our growth.
Molly: VolunteerHub has been a breath of fresh air for our organization, it really has. It is amazing knowing that I can just log into VolunteerHub, go to our admin page, and access all of our volunteer data. VolunteerHub has made it so easy to engage our volunteers and reward our top-performing volunteers, who we call superstars. VolunteerHub has been a great data source and its feature-set fits our needs. I couldn’t imagine managing our program without it.
It has been great, the team at VolunteerHub stands behind the software.
When we launched VolunteerHub, I was interested to see what volunteers would say about it as not everyone likes change. Volunteers loved it. I received calls and in-person feedback from volunteers about how easy the system was to use.