In an attempt to combat issues of spam and fraudulent text messaging, major U.S. cellular carriers have begun to enforce standards to prevent unregistered numbers from sending text messages.
As a result of that enforcement, VolunteerHub must make several changes in order to comply with these standards, in conjunction with the third-party service we use to send text messages.
Until we are able to make those changes, starting September 1, 2023, text messages sent via VolunteerHub will no longer be received by all U.S. cellular carriers.
If you do not use text messaging communications, this change will not affect you. If you do use text messaging, while VolunteerHub texting capabilities are unavailable for your organization, we recommend the following:
Once the issue has been resolved, we will restore all customer Text Messaging Credits to the number they were on July 5, 2023, plus an additional complimentary 250 Text Messaging Credits.