Customer Support

In order to provide an option to the user to opt to receive text (SMS) messages, you must set up the question in VolunteerHub using the following steps: St...

You can create an "I accept" question for a legal document such as a liability waiver, safety form, etc. using the process below. Step 1. Naviga...

To change the default event view a user sees on the Events page when he or she logs into VolunteerHub, navigate to Settings > Defaults and select the des...

You can add a "Notes" section to a user's profile using a custom text-type question in the User Form. Follow the steps below. Step 1. Naviga...

To make changes to your User Form questions, first navigate to the User Form (instructions for this can be found in Part 2 of the Getting Started Guide). T...

VolunteerHub is built with accessibility in mind and follows many key principles of the WCAG 2.1 guidelines.  Here's a breakdown of the platform's c...

The pre-existing, generic questions within a new site's User Form contain fields for both identifying volunteers' gender and a title.  Both of these...

Ensuring a proper time zone setting is important for events to properly display.  You can change your organization's time zone via the Settings page.  O...

If you would like to display an image within your event descriptions or landing page messages, follow the steps below. When using graphics in these areas,...

If your organization requires scanned volunteer forms or other documentation from users, it is possible to attach those documents to your user’s profile.  ...

The Volunteer View contains a drop-down filter to allow volunteers to browse for upcoming events based on a specific category. These categories are Event Gr...

Landing Page banners are a way to make your site look more attractive and quickly convey what your organization does, but choosing the right image for the b...

TABLE OF CONTENTS Translate with Chrome Translate with Edge Translated Screenshots VolunteerHub uses a modern approach to language support, leve...

Creating a 'choose all that apply' or multiple choice question within the user form can be accomplished by utilizing the checkbox style of True/Fals...

For VolunteerHub to operate efficiently, JavaScript must be enabled on your browser. Click here to see if you have JavaScript enabled and for how to ena...

Though VolunteerHub does have an app, the Mobile Interface provides more features for both volunteers and administrators. Click here to learn about the V...

Log into the Admin View of VolunteerHub From the Menu, choose 'Settings' Click the 'API Keys' tab VolunteerHub allows two unique A...