Event Registration & Check-In

Why do users receive a "No birthday specified" error when signing up for an event?
This error occurs when your organization has the Advanced Waivers feature enabled in VolunteerHub, but the user's birthday is not a required field in t...
Tue, 10 Mar, 2020 at 1:58 PM
Why can't my users see the Sign Up button for an event?
A user may not see the Sign Up button beside an event if: You have chosen NO as the Allow Users to Self-Register setting. (You can fix this on the Edit ...
Tue, 10 Mar, 2020 at 1:58 PM
Can I prevent users from signing up for events that take place at the same time?
Yes, there is a feature that alerts your volunteers when signing up for two events that overlap. Administrators can choose whether the system will simply wa...
Tue, 10 Mar, 2020 at 1:59 PM
Why can't I print nametags?
If your organization has purchased the Label Printer Integration for VolunteerHub's Kiosk app, use the below steps to troubleshoot connection and print...
Tue, 10 Mar, 2020 at 2:01 PM
Can I track no-shows in VolunteerHub?
Yes. Users who no-show to an event will be registered but will have zero hours tracked for the event. There are a couple ways you can track whether a volunt...
Fri, 27 Mar, 2020 at 8:17 AM
Why can't volunteers see my event?
A user may not see an event you've built if: The event is scheduled too far into the future. Volunteer View shows events up to X months into the futu...
Tue, 10 Mar, 2020 at 2:02 PM
How do I reserve slots for a user group?
User group reservations allow you to silo off part or all of an event for members of a particular user group only. You can reserve slots for a user group wi...
Tue, 10 Mar, 2020 at 2:03 PM
How do I require training or orientation for all new volunteers?
You can require that new volunteers attend a training or orientation (or other prerequisite event) before being able to sign up for specific events in the s...
Tue, 10 Mar, 2020 at 2:04 PM
What is Overflow?
What is Overflow? Overflow is a setting within the Registered Users section of every event that allows a group of people access to any unreserved slots on...
Tue, 10 Mar, 2020 at 2:04 PM
How do I manually register or remove a user for an event?
Users that don’t have a computer or don’t have access to the Internet may need you to manually register them for events.  Click here for the steps to re...
Tue, 10 Mar, 2020 at 2:05 PM