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VolunteerHub August 2018 Mini-Release Notes
Posted by Gabrielle Long on 13 August 2018 09:15 AM

Several updates to existing functionality have been added in VolunteerHub. Each update in this release is listed below.

SMS Credits Now Only 1¢ Each!

Texting users through your VolunteerHub site just got a lot cheaper! To help organizations gain increased access to this powerful communication tool, VolunteerHub recently renegotiated texting prices with our vendor. Now, we can share that savings with you, so you can send a text reminder or message to your users at a budget-friendly $.01 USD per SMS credit.

Credits will still be available in bulks of 250 and can be purchased over the phone with our billing team or within your site’s Setup > Billing > SMS page if your regular Payment Method includes a credit card on file. Please review this FAQ more information about how SMS/Text credits work and how to purchase them.

Note that your site must have the following two User Form questions enabled in order to use the SMS feature:

  1. A phone-type question with the Mobile token enabled (e.g., Mobile Phone).
  2. An SMS Opt-In question with the SMS Allowed token enabled. If your site is missing the required SMS Opt-In, you will not see the texting options within your email areas. Review this article for steps to recreate it.

Minor Updates & Bug Fixes

  • Several optimizations have been made within the software to make it run faster and smoother for administrators and volunteers.
  • Events scheduled from 12am until 12am were appearing that way in Kiosk. We’ve corrected this so that events will be displayed as “All Day” to be consistent with your site’s schedule view of those events.
  • An issue with the Altru/BBCRM integration’s Job list field not pulling in the list of jobs has been resolved.
  • Attaching a minor waiver to an event without an adult waiver led to users receiving an error when registering for an event. We’ve corrected this so that events that only require a waiver for minors will not require the adult waiver also be attached.
  • Hours of “0” were being granted to users whose hours were still blank in the Hours page of the event. This was caused when administrators saved the hours page. Now, if a user’s hours are blank, the page will leave the value null and update only those lines with a value entered.
  • Occasionally, the Search function in Volunteer View previously pulled in results farther into the future than set by the Months to Display in Schedule field in the Setup > Organization page. This has been corrected so it follows the same rules as events displayed in the regular schedule.
  • Similarly, the embedded schedule was previously limited to show up to 60 days at any given time. We’ve changed this functionality so that it displays events per the rule set in the Months to Display in Schedule field.
  • When importing users, those users would be signed out immediately after accepting the invitation and completing their profile. We’ve resolved this problem so that they remain logged in and can immediately sign up for events.
  • The Excel version of the Sign-In Sheet was not opening properly in Firefox browsers and had to be saved prior to opening. You should now be able to click the button regularly and open the file immediately.
  • A circular issue was found when using the Batch Modification Wizard to modify event times for instances of a recurrence master, which had to be done at the Master level to avoid detaching those times. Now, the Batch Modification Wizard will no longer detach times when editing them, making it possible to use the wizard to make an event have the same start/end time. To change times so that they last a full 24 hours (until the same time the following day), however, you must fix the times in the Master’s Instances page by recreating the existing instances with the new time.
  • Some confirmation emails were not being sent to volunteers when the Event Contact had no email in their profile and the “Carbon copy the event contact” option was enabled for the confirmation emails. This has been corrected so that it will send the email to volunteers, but not CC the event contact.
  • Images entered into the Donation Thank-You message were still appearing in the email version of the message when sending the user a receipt. We’ve disabled images to avoid problems with those emails going to the user’s spam folder.
  • Points were previously being displayed in some feature pages of the administrative interface. This has been removed so that point totals for the currently logged-in user are displayed only in Volunteer View as intended.

Read more »

VolunteerHub June 2018 Mini-Release Notes
Posted by Gabrielle Long on 25 June 2018 01:22 PM

Several updates to existing functionality have been added in VolunteerHub. Each update in this release is listed below.

User Group Auto-Populate Field in Registered Users Page

Now you can add that user group reservation a lot faster! We’ve converted the User Group drop-down in the Registered Users page to an auto-populate field to match the User Group filter fields in reports. The field will show the first 25 user groups in your site when clicked; to view your other groups, begin typing the name of a group. After entering a few characters into the field, select a group from the matches that appear.

Minor Updates & Bug Fixes

  • Previously, all hours logged via OnSite and Kiosk’s check-out method were rounded to the nearest hundredth in OnSite but rounded to the nearest 15 minutes in reports. We’ve made this more consistent by rounding all hours in the site to the nearest hundredth. Going forward, hours in reports and the Hours page of every event will show two decimal places.
  • Due to a change to eTapestry’s login procedures, VolunteerHub’s integration with eTapestry was temporarily taken offline. All eTapestry integrations should now be running every 15 minutes as expected.
  • In rare cases, certain weeks for calendar mode in the Volunteer View were not being displayed properly. This issue has been resolved, so all weeks should be displayed left-to-right as Sunday through Saturday.
  • Users were previously able to create usernames longer than the allowed limit (16 characters). We’ve corrected this issue as well as a related problem with users not receiving password reset emails when their usernames were longer than 16 characters.
  • Event filters applied in the Volunteer View of one landing page will no longer be applied in a second landing page if that filter shouldn’t be available in the second landing page. This fixes a rare issue with no events being displayed when moving to another landing page.
  • A minor bug regarding Google Analytics previously not being able to track Volunteer View pages properly has been resolved.
  • Several optimizations have been made to VolunteerHub to make reports and events display faster. 
  • In order to make events load much faster, we've removed the 3 weeks, 1 month, 2 months and 3 months options from event reminder email options.

Read more »

VolunteerHub May 2018 Release Notes
Posted by Gabrielle Long on 16 April 2018 01:17 PM

Several major updates to existing functionality have been added in VolunteerHub. Each update in this release is listed below.

Emails No Longer Sent “on Behalf of” Users

Due to increased security measures taken recently by most popular email inbox providers such as Outlook and Gmail, VolunteerHub no longer sends emails on behalf of a user account’s email address. Instead, VolunteerHub will follow the industry standard of sending emails from a generic account while keeping the reply-to intact.

All emails sent from any VolunteerHub site will now be sent from “VolunteerHub Messaging.” No changes have been made to reply functionality, so administrative users will continue to receive replies to their VolunteerHub emails as follows:

  • Replies to automatic event emails will continue to go to the email address in the Event Contact’s user account.
  • Replies to automatic system emails (e.g., Account Created) will continue to go to the Organizational Contact’s email address.
  • Replies to non-transactional emails sent from the Email pages of Event Groups, User Groups and Events will continue to go to the sending user’s email address.

If necessary, you may choose to include a note in your site's Schedule Message or send an email to your existing volunteers to let them know your organization's communications with them going forward will appear to be from "VolunteerHub Messaging." However, this is not required.

Language/Date Format Support for French and UK English

VolunteerHub’s Volunteer View now supports French and UK English! This update also includes support for the YYYY/MM/DD date format, which is applied automatically when selecting one of these new language preferences.

To select a language preference, a user who is not logged in may click the flag icon at the top of the screen. A user that's currently logged into your VolunteerHub site can click on their name, then click the language indicator in the menu that appears (see screenshot below).

Registration Wizard Return Filter Added

Per our previous January 2018 Release, a user may click “Back to Event List” to return to their original place in the schedule immediately after registering for an event. We’ve now added the ability to hold the user’s previous filter selection upon return to the schedule rather than returning them to the event with no filters applied.

Event Time Details Formatting

In our previous January 2018 Release we increased the clarity of information provided in the colored time pills above event names in Volunteer View. We’ve now updated the event date/time area above the Abbreviated Description as well as the Calendar view to be consistent with January’s update:

  • All Day: If an event is scheduled for 12am until 12am the following morning, the pill and time will read “All Day.”
  • Date Range: If an event is scheduled for 12am until 12am on a day further in the future, the pill and time will show the date range of the event only (helpful when posting long-term activities like internships and retreats).
  • Normal Shift: If an event has a duration of less than 24 hours, the pill will show the start time only while the time will provide the start and end times.

Minor Updates & Bug Fixes

  • Updated Volunteer View's search feature to a more streamlined and user-friendly slide-out version rather than a pop-over window.
  • Added user group path to the User Group Affiliation column in the Raw Event Registration Data report.
  • Made a parent event group visible in the Volunteer View filter when its subgroup is visible to increase clarity of hierarchical relationship to volunteers.
  • Increased readability of event names and times in the Calendar View.
  • Added a splash page/warning when the Default landing page’s color scheme does not meet WCAG requirements.
  • Fixed text wrapping of longer Event Group names within the filter in Volunteer View.
  • Blocked browser auto-populate feature from populating responses automatically in Text-type User Form questions to alleviate issues with incorrect information being entered by the user's browser.
  • Corrected link color in outgoing customized emails so it uses the site’s Secondary Color.
  • For pages with no Banner Graphic, added background color to Sign In page.
  • Corrected address field formatting for organizations in Singapore and New Zealand.
  • Made performance improvements to reporting and pages pulling user and event information.
  • Fixed error encountered when generating donation receipts for volunteers.
  • Fixed occasional missing bullets and numbering of waivers.

Read more »

Classic View No Longer Supported as of June 28th, 2018
Posted by Gabrielle Long on 19 March 2018 05:52 PM

NOTE: If your site is already in Volunteer View, this notice does not apply to you.

VolunteerHub is dedicated to providing a secure, positive and user-friendly experience to you and your volunteers. Over the years, information security on the web has become more and more important, and as a result, websites and browsers have increased their security standards. One such update was announced in a recent blog article from Google, in which the web giant explained that Google’s Chrome browser will show a “Not secure” warning to users attempting to access any unencrypted site as of July 1st, 2018. Therefore, to ensure your volunteers’ information remains secure and that your volunteers feel comfortable using your VolunteerHub site no matter the browser, VolunteerHub will no longer support the unencrypted (http) Classic View of the volunteer interface in the future and will move all sites to Volunteer View.

All current Plus, Pro or Enterprise sites will be migrated to Volunteer View automatically on the evening of June 28th, 2018. Legacy “Starter” plan sites will also be migrated to Volunteer View at that time. 

Administrators are urged to convert their sites to Volunteer View prior to this date to ensure their volunteers receive a positive user experience as a result of the transition. This step is essential to protecting your volunteers’ information and experience in your site as well as ensuring you and your volunteers are receiving the latest VolunteerHub updates and features!

Continue reading below for more detail regarding this decision.

What's in this article?

Who does this change affect?

This change affects only what volunteer users see in sites not yet in Volunteer View and has minimal effect on administrative functionality. If your site is already in Volunteer View, this change does not affect you.

Not sure if your site is in the latest version? Click the Volunteer View button at the top of your site. If you see a red banner that states the view is not public, then you are not in Volunteer View.

How do I convert my site to Volunteer View?

Rather than wait until the automatic cut-off date, we highly recommend you convert your site to Volunteer View prior to the cut-off to ensure your volunteers receive the best experience possible and that all settings in your site are optimized for Volunteer View before it switches over. A video tutorial on how to convert a site from Classic View to Volunteer View can be found in this portion of a recent webinar. Please note that once you've converted your site to Volunteer View, that change is permanent and cannot be reversed, so be sure you're ready before clicking the activate button in the Apps page.

If you have any questions or need help as you convert your site, please send us a message!

What’s the difference between HTTP and HTTPS?

Basically, HTTP is not secure, while HTTPS is.

HTTP stands for HyperText Transfer Protocol, while HTTPS stands for HyperText Transfer Protocol Secure. HTTPS sites are encrypted and are therefore more secure, and each site will have an SSL Certificate that helps “decode” the site for a visitor. This protects that visitor from hackers, particularly against “middleman attacks” where the hacker could steal the visitor’s information by “listening in” during that visitor’s connection to your site.

Will any of my links change?

For the most part, no. Volunteers should be able to access your site’s landing page(s) with the same links they always used. However, if you previously sent direct links to your events in your VolunteerHub site rather than sending users to a specific landing page or the main URL (e.g.,, you will need to provide new Volunteer View links to those events.

For example, if the links you sent previously contain “V1” in the URL (e.g., “”), those links will not work in Volunteer View since “Version 1” links are actually administrator-facing pages in the latest version. Instead, you’ll want to click on the Volunteer View button at the top of your site, right-click on the event you want to share and share that link (e.g., with your volunteers. Notice that the second link does not contain “V1,” which means that’s not an old version (admin) link.